Description:
Our Business Development team is looking for an experience Sales Support Officer to join the team.
The primary responsibility of this role is the accurate quoting of crane hire jobs and small projects, ensuring both precision and quality. The ideal candidate will have a keen eye for detail and will ideally have an established understanding of the machine hire industry.
Key Responsibilities:
- Coordinate the preparation and submission of general pricing for crane hire and minor projects.
- Handle customer enquiries through email, phone, and website requests.
- Analyse job specifications and client requirements to determine cost estimates.
- Collaborate with the operations team to ensure seamless communication and coordination of job details, availability, and appropriate rates.
- Build and maintain relationships with existing clients to facilitate ongoing relationships and leverage business opportunities.
- Provide exceptional customer service, addressing client inquiries and concerns promptly and professionally.
- Hand over of awarded work to Operations.
- Maintain accurate records and documentation of all client activities.
- Identify opportunities for process improvement in quote management practices, documentation templates, and tools to enhance efficiency.
Requirements:
- Proven experience in a sales role or similar experience in quoting, with experience in the machinery hire industry an advantage.
- A focus on customer service and client satisfaction.
- Strong critical thinking and analytical skills.
- Excellent attention to detail and accuracy in quoting and documentation.
- Exceptional communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Proficiency in Microsoft Office Suite.