Sales Support Coordinator

Description:

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Job Description

We have an exciting opportunity for a Sales Support Coordinator to join our eBooks and Online Resources sales team serving Australia and New Zealand. Your role will involve communication of information on our products and services to customers and prospects, attendance at professional meetings and conferences and in-person client visits across the territory. You will be part of the team responsible for the sales and promotion of eBooks and Online resources within the region, reporting to the Online Resources Sales Manager, ANZ (Books) and will assist in achieving local and global sales targets and objectives.

Closing Date: Applications will close on 22nd Jan 2023. Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We, therefore, encourage you to apply at the earliest opportunity.

Help us progress human progress through knowledge! As a Sales Support Coordinator, you will aid in our mission by…

• Generating reports that assist in sales analysis and account management (eBook entitlement reports, RADAR reports, Salesforce reports ,MARC Records, Title lists etc.)
• Handling customer service enquiries, orders and troubleshoot customer service problems
• Providing after sales care by sending weekly and monthly license updates, usage, denials and MARC records for key clients and sales agents on an ongoing basis
• Providing administrative support to the ANZ Sales Department
• Demonstrable experience in customer service and/or administration
• Proficient with Microsoft Office
• Knowledge of CRM software desirable
• Excellent oral and written communication skills, with a high level of accuracy
• Strong numerical skills
• Ability to take initiative and work independently
• Ability to simultaneously manage and prioritize multiple tasks
• Interest in academic publishing