Sales Support Assistant

Description:

The Sales Support Assistant performs administrative and clerical tasks in order to ensure efficient operations of the business as well as supporting team members in their duties, according to Givaudan’s policies and local requirements. Specifically, the role provides sales support to the Commercial and Marketing teams, including supporting the Key Account Managers in managing their customers, providing regular reporting and responding to customer sales enquiries.

Key Responsibilities
 

• Ensure World Class Service for Customers ensuring that Givaudan leads the way!
• General back up and business support to the Key Account Managers (KAMs).
• Cultivate customer relationships within portfolio accounts.
• Prepare and maintain Customer Directories for Key Account Managers Account List, containing all aspects of prices codes and contacts.
• Ensure an efficient service on all aspects of customer documentation, questionnaires and product information documents etc.
• Assist in managing commercial projects in collaboration with Key Account Managers entering projects, monitoring progress of projects and samples identify customer requirements and follow-up on customer submissions.
• Investigate and assist in resolving customer complaints as necessary. 
   

Are you someone who wants to grow and shape your own world? Who needs a new challenge and brings a high level of positive energy to contribute to the company?

Professional Experience
 

• 3+ years’ experience in a sales administrative support and/or customer service environment. 
   

Technical Skills
 

• Time Management skills (able to work autonomously and as a team, keeping to project deadlines).
• Good interpersonal skills (excellent stakeholder management as well as working well with others in a team).
• Organisational skills.
• Excellent Communication skills (both written and verb al including effective listening skills).