Sales & Service Consultant

Description:

Job Description

About the role:

This is a phone-based sales position which will work within a high-performing team who are the first point of call for new customers to KinCare. It's an autonomous role but you must be a team player to work closely with the team to prioritise workloads. Whilst activity, target and sales focused, the role works to nurture and guide prospective customers and their families toward KinCare and our suite of in-home care services.

You will be empathetic and customer focused with a mature approach, building the trust of future customers and their families, carefully presenting information, and helping them navigate what can be a confusing journey through the Aged Care process.

This is a full-time permanent position currently working from home, however we anticipate when permitted, 3 days per week working from our office at Norwest Business Park. You will be well supported with strong induction, training and support in place to ensure your success.

Other role responsibilities involve:

• Building and managing customer relationships to deliver and achieve outcomes, loyalty and business results.
• Identifying and negotiating solutions for clients, using sales and marketing techniques.
• Positively influencing and negotiating with internal teams to ensure client outcomes.
• Acting as the ‘voice of KinCare’ promoting KinCare services and our delivery model.

About you:

• Ideally minimum 5 years experience in a business to customer environment or selling a service by phone to consumers (ie education, travel, local newspapers, professional services, healthcare, communications, etc).
• Highly sales-oriented and results driven with the ability to meet targets.
• Strong communication skills with the maturity/patience to deal with vulnerable people over the phone.
• Ability to convey complex information in an easy to understand way for customers and their families.
• Strong written skills with attention to detail for accurate customer records.
• Strong computer literacy and/or CRM management skills, preferably with SalesForce experience.
• A genuine passion for helping vulnerable elderly customers and their families.
• Any previous experience within the Aged Care or health services is preferred but not essential

About KinCare:
We have a 28 year track record of supporting older Australians and people with a disability to live independently. We're committed to improving the quality of life and health & wellbeing for our customers through tailored in-home care services.
It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility. The successful candidate will need to complete a mandatory Police check.