Description:
Role purpose
The key purpose of the Retail Manager is to manage retailer engagement strategies aimed at maximising the net property income and value of the centre.
A key focus is on managing customer interactions by using effective strategies and processes aimed at maximising the customer experience and trading results. The ability to manage B2B and B2C relationships is important.
What will you bring?
- You will be an experienced Retail Manager with a strong working knowledge of retail legislation, leases and retail fundamentals.
- You will be known for your growth mindset approach to learning and continuous improvement and a passion for enriching community experience through creating Centres where people love to connect.
- You will have a proven background at managing relationships at all levels from national retailers through to sole operators alike.
- You will possess strong financial acumen coupled with the capability to take ownership and follow through on projects.
- Renowned for your ability to have successful retailer interactions your interpersonal skills are second to none.
- Agent representative License is desirable
What will success look like?
We Imagine a Better Way
- You champion new ideas, facilitating changes to improve customer outcomes.
- You consistently role model the values and behaviours.
- You find opportunities to improve the way customers interact with Vicinity
We Embrace Difference
- You advocate equal opportunity, challenging assumptions to create a diverse workforce.
- You seek out and encourage diverse views to challenge your own thinking
- You understand and show respect for the diversity of the Vicinity community
We Always Collaborate
- You engage and communicate with your team, consistently and effectively sharing information.
- You proactively communicate across functions to create experiences that are better, easier and more enjoyable.
- You influence and manage key stakeholders to enable better outcome for our customers