Retail Customer Service Officer

Description:

When you join Australia Post, the chance to make an impact is yours. You’ll join a welcoming bunch of people who care deeply about our purpose of connecting people. Every year, all over Australia, around one million customers walk into one of Australia Post’s 4,400 Post Offices. And it’s our retail teams who make sure that every experience they have is a great one.

So if you have not just a knack for great customer service, but a real passion for connecting with people from all walks of life, then you’ve come to the right place.

What you’ll be doing:

• Performing customer sales and service transactions with business customers
• Managing high value transactions accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS
• Conducting and processing a number of identity services transactions, including Australian Passport Interview
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
• Assisting customers with mail lodgements and associate costs
• Building rewarding relationships with customers by understanding their needs
• Assisting with administrative duties such as stocktaking and record maintenance

What we’re looking for:

• You enjoy working in a team environment
• You have a background in customer service and/or cash handling
• You can lift up to 16kg of mail repeatedly and able to stand up for most of your shift