Retail Customer Service Officer

Description:

When you join Australia Post, the chance to make an impact is yours. You’ll join a welcoming bunch of people who care deeply about our purpose of connecting people. Every year, all over Australia, around one million customers walk into one of Australia Post’s 4,400 Post Offices. It is our retail teams who make sure that every experience they have is a great one.

So, if you have not just a knack for great customer service, but a real passion for connecting with people from all walks of life, then you’ve come to the right place.

About the role

• Work across our Mirrabooka, Morley, Mt Lawley & Dianella Post Offices
• Shifts between Monday to Friday, 12:00pm – 5:00pm
• 6-weeks full-time training program
• You will then move to the part-time roster.
• Competitive rates + 12% superannuation

What you will be doing:

• Performing customer sales and service transactions with customers
• Managing high value transactions accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS
• Conducting and processing several identity services transactions, including Australian Passport Interview
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
• Assisting customers with mail lodgments and associate costs
• Building rewarding relationships with customers by understanding their needs
• Assisting with administrative duties such as stocktaking and record maintenance

What we’re looking for:

Besides being a friendly, considerate person with a real passion for great customer service, you’ll need to be able to:

• Lift up to 16kg of mail repeatedly
• Stand up for most of your shift.
• Be flexible for additional hours, as well as changing shift times or locations.
• Work as part of a team to deliver the best possible service and solutions to our customers.