Retail Customer Service Officer

Description:

Every year, all over Australia, around one million customers walk into one of Australia Post’s 4,400 Post Offices. And it’s our retail teams who make sure that every experience they have is a great one.

So if you have not just a knack for great customer service, but a real passion for connecting with people from all walks of life, then you’ve come to the right place.

About the role

Postal Services Officers are members of the teams that work in our Post Offices, offering the full range of Australia Post products and services. We solve problems, find solutions, help out and pitch in – while always looking for ways to make our customers’ days too.

A day in the Post Office could see you:

• Performing customer sales and service transactions
• Maintaining a cash advance accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS
• Promoting and processing a broad range of financial agency transactions through Australia Post's technology systems
• Conducting and processing a number of identity services transactions, including Australian Passport Interview – establishing an applicant's identity with a highest levels of accuracy and compliance
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
• Accepting mail items for lodgement, and accurately assessing any applicable charges
• Building rewarding relationships with customers by understanding their needs
• Preparing outward mail for despatch through – including presentation and the cancelling of stamps
• Assisting with administrative duties such as stocktaking and record maintenance
• Maintaining commitment to Australia Post’s Occupational Health and Safety standards
• Working up to 25 hours per week weekdays between 9am and 5.10 (usually in 4-5 hour shifts).

What are we looking for?

Besides being a friendly, considerate person with a real passion for great customer service, you’ll need to be able to:

• Lift up to 16kg of mail repeatedly
• Stand up for most of your shift
• Be flexible for additional hours, as well as changing shift times or locations
• Work as part of a team to deliver the best possible service and solutions to our customers