Resident Engagement Officer

Description:

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're 'striving to be' the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you may hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering to apply for the role. Sustaining the Health & Well-being of our staff is our priority. We provide adequate training & supervision, Wellbeing Days, and access to Employee Assistance Program.

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There are many benefits of working at Launch Housing including: *

Contributing to useful and rewarding work and giving something back to the community
Wellbeing days (on top of annual leave)
Flexible working arrangements
Purchased leave
Gender neutral paid parental leave (after 12 months of service)
Training and career growth opportunities across Launch Housing
A portion of your income can be tax-free by salary packaging your personal expenses
Additional tax-free salary packaging on dining and accommodation expenses
Positive, supportive and progressive work environment

As a Resident Engagement Officer, you will welcome residents, their visitors and people delivering programs and services, and ensure that unwelcome visitors cannot access the environment. You will be required to form excellent rapport and maintain relationships with both residents and the people who are supporting them. In addition, you will:

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Proactively engaging with residents in an informal capacity, working from a strength based, client focused framework

• Monitoring well-being of residents through informal engagement and communicating issues to support and/or tenancy staff as they arise
• Work collaboratively with tenancy, property and support workers to collectively coordinate the support that residents need to sustain their tenancy and improve their health and wellbeing
• Brokering linkages and facilitating referrals to external services as required
• Maintaining, utilising and updating the range of systems that support the safety and wellbeing of residents e.g. Communications Log, Critical Incident Reporting, Daily Sighting Register, Visitor Log, Visiting Professionals Register
• Monitoring entry and exit of all residents, visitors, contractors and visiting professionals to the building and managing visitor access as required
• Monitoring CCTV and responding to and managing incidents as and when they arise
• Establish and maintain community partnerships and work collaboratively with partner agencies who deliver programs and services to residents in the building
• Assist community partners in facilitating events, programs and other initiatives from the communal spaces, including managing room bookings and access to building amenities

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