Receptionist

Description:

The North Australian Aboriginal Justice Agency Ltd (NAAJA) provides legal assistance and justice services for Aboriginal and Torres Strait Islander people in the Northern Territory. We have offices in Darwin, Palmerston, Katherine, Tennant Creek and Alice Springs. We are recognised as a leading legal service and have received national and local human rights and crime prevention awards for our work.

NAAJA’s legal practice is the largest in the Northern Territory, providing high quality, culturally proficient and accessible advice, casework and court advocacy in both criminal and civil law. NAAJA particularly seeks to achieve social justice for Aboriginal and Torres Strait Islander people through strategic litigation, law reform and education.

The Receptionist is usually the first point of contact for callers. NAAJA requires a person with excellent telephone and interpersonal skills, as well as understanding and patience to deal with a wide range of people. The reception area is extremely busy in peak times, and other times the position requires a self-motivated person who will make the best use of their time by performing administrative tasks.

The work requires high levels of motivation, energy and a commitment to professional excellence.

Aboriginal and Torres Strait Islander people are encouraged to apply.

REPORTING RELATIONSHIPS

The Receptionist/ Administration Assistant shall report directly to the Office Cor-ordinator.

KEY RESPONSIBILITIES

The Receptionist/ Administration/Archivist will be responsible for operating the switchboard and dealing with callers in an effective and efficient manner, transferring callers to the appropriate person within NAAJA, or referring to other appropriate agencies and helping with logging files in the client management system.