Rates Customer Service Officer

Description:

Rates Customer Service Officer (Ref: 414)

Overlooking the Indian Ocean, Geraldton is a thriving regional city at the heart of Australia's Coral Coast. With a growing population of over 41,000 people it offers a wide range of services and activities. Geraldton is recognised as one of WA's key growth areas and the opportunities in this regional city are plentiful. You can be part of working with us to deliver the best for our community and this region.

The City of Greater Geraldton actively welcomes, includes and values the unique contributions of all people in its workplace. The City welcomes applications from all age groups, people with a disability, and those from diverse ethnic and cultural backgrounds. We are proud to be an equal opportunity employer with strong commitment to fitness for work and safety in the workplace.

Job Requirements:

About the position:

This full-time position is responsible for accurately maintaining Councils rates and property systems and delivering excellent customer services within a fast-paced team environment, undertaking various aspects of rating revenue and record keeping, in accordance with various legislative requirements. In this position, incumbents are the face of the City and are responsible for delivering a premium experience to our customers.

Key accountabilities:

• Demonstrate a strong customer service in all dealings with internal and external customers.
• Process Special Arrangement and Direct Debit Applications
• Process Rate Journals to levy arrangement administration fees, dishonoured payment fees and receipt reversals
• Maintain Councils rates and property systems daily
• Assist Senior Rates Officer in rating correspondence and debt recovery through mail merge documents, journals, and data input.