Description:
We are looking for a Senior Python Developer with overall 6+ years of industry experience. The candidate should have extensive work experience in Telecom OSS domain, good understanding of Assurance and/or Fulfillment spaces.
Roles and Responsibilities:
- Lead a team of approximately 10 members in providing L1/L2 support for telecom network applications.
- Provide technical guidance to team members for delivering new product features.
- Manage stakeholder relationships and communicate effectively with customers.
- Handle major incident management, ensuring timely resolution and effective communication.
- Provide regular weekly and monthly reports on support activities, performance metrics, and improvement initiatives.
- Conduct weekly and monthly status meetings to review team performance and progress on ongoing issues.
- Manage and troubleshoot applications including DNS, DHCP, WebMail, and in-house applications (primarily built in Perl and Python).
- Oversee and support multiple databases, ensuring their optimal performance and availability.
- Implement and drive service improvement initiatives to enhance support processes.
- Perform problem management to identify and address recurring issues.
- Manage on-call support rota to ensure 24/7 coverage and response.
Mandatory Skills:
- Proven experience in leading a support team of approximately 5+ members and driving service improvement initiatives.
- Strong stakeholder management and customer communication skills.
- Experience in supporting telecom network-related applications, with at least 1-year onsite experience.
- Proficiency in application and database support.
- Experience in major incident management and problem management.
- Experience with weekly and monthly reporting and running status meetings with customer stakeholders.
- Telecom OSS Domain experience (3+ years).
Preferred Skills:
- Experience in Python development.
- Hands-on experience writing PL/SQL, UNIX Shell scripting, Git & Jenkins.
- Knowledge on cloud technologies.