Property Claims Officer

Description:

We’re an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.

Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

The Opportunity

Our aspiration is to provide a world class claims service by seeking out the best way to help our customers during their time of need, whether it’s having their home burgled or suffering a catastrophic loss to their property. The start of this journey is to build Australia’s most respected property claims team and to do this we recognise that we must invest in our people.

We are looking for an experienced Claims Officer who has managed end-to-end claims. Ideally, this individual has experience within Property Claims.

You will be providing delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases.

This role will be managing both Commercial and Domestic Claims and will be primarily Property Claims.

What does success look like?

We are looking for a solutions focused individual, who pride themselves on providing an exceptional customer experience at every point of contact. Self-motivated individuals who maintain these levels of excellence through times of change and show resilience in the face of a challenge.

You will possess:

• Previous experience as a Property Claims Officer is highly advantageous

• An insurance or similar background where you have provided a world class customer service experience and have shown passion to grow and develop in to a property insurance professional

• A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands

• A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional

• Self-motivated with excellent organisational skills

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 12 weeks’ gender-equal flexible leave for all new parents, including paid super

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners