Project Manager

Description:

Westpac Group is made up of Australia’s most recognised financial services brands, including Westpac, St George, Bank of Melbourne, BankSA, BT Financial Group and RAMS. When you join Westpac Group, you will become part of one team striving to reach our vision to be one of the world’s great service companies. We support and encourage career growth whilst offering access to award-winning development programs, and work flexibility.

How will I help? 

You will be a key member of the Group Customer Assist Team within the Group Operations, Property & Commercial Services (GOPCS). The Project Manager role is a critical role to lead and manage project activities that deliver business and/or technology solutions. This role is specifically required to deliver seamless implementation of prioritised change as part of the Customer Assist Strategic Roadmap. The initiatives will contribute to both the Technology and Business target states whilst delivering process simplification and standardisation and ultimately great customer and agent outcomes.

Key Responsibilities:

• Own end-to-end project lifecycle from inception through to implementation and post implementation review.
• Develop business cases, along with cost, benefit and schedule planning.
• Collaborate with the Customer Assist Executive Team as project sponsors.
• Maintain project KPIs and ensure appropriate level of governance accordingly to WBC framework and methodologies. 

What is in it for me? 

You will be working with the division to drive the strategic plan and have the opportunity to influence real change in delivering our Vision, Goals and Service Promise.

You will be an important and significant part of the future of a business that has been around for 200 years and you will be instrumental in achieving our purpose of helping Australians succeed. We will back you in the development of your career, internal career moves and flexible working. You will also keep learning to grow your experience and expertise backed by a fantastic team of people in a can-do, supportive structure.

What do I need? 

• Demonstrable experience in people leadership roles in large and complex organisations.
• Project management experience essential
• Experience in key projects that deliver commercial, customer and compliance outcomes in the Finance industry is desirable.
• Strong stakeholder management skills and results driven.
• A can do outcomes focus and determination to deliver
• Demonstrated experience managing information flows to and from the business internally and externally. 

What is it like to work there? 

We aim to provide one big, supportive environment to help us reach our vision to become one of the world’s great service companies. Working with us you will discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we are proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.