Product Manager

Description:

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Finance Infrastructure is an internal EY Finance organization that is part of EY’s Global Controllership. Finance Infrastructure helps support several key Finance Products including Mercury (which is EY’s SAP centric platform supporting Customer to Cash processes). Finance Infrastructure is part of the Mercury Support Team (MST) which is an organization jointly owned by the business and IT. The MST is a centralized and global organization that provides operational support for an integrated, SAP-centric platform (Mercury) and manages and supports the Mercury user community. The MST plays an integral governance role in the global Mercury solution and will evolve to work closely with the business to enable the benefit and value to be realized from the investment in Mercury and to set the future direction and technology road map.

The opportunity

Product Managers play a key role in both driving and enhancing the benefit and value from the Mercury solution. Product Managers collaborate with the business to elicit requirements and translate them into viable technical and/or process solutions aligned with the overall organization strategy and road map. The Product Manager will facilitate the tax product alignment and standardization and will support the development and validation of designated enhancements designed to enable ongoing product transformation, efficiency and the achievement of identified KPIs.

Your Key Responsibilities

The Product Managers’ scope of responsibility includes supporting their functional area to ensure the success of the technical and process solutions across a large global client base. In this capacity, they may direct team members toward a common solution, coordinate the activities with other functional and technical teams and work with the global clients to understand the necessary requirements for product and service improvement.

• Oversees all aspects of the process and product or sub-product.
• Develops and delivers presentations to help clients undesrtand their product's functionality.
• Creates executive summaries to help clients understand the functional and financial impacts of issues
• Manages impacts to other processes and products
• Leverages feedback solicited from the business into workload prioritization efforts
• Oversees product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff
• Participates in requirements review, validation activities, test case reviews, and user acceptance testing for functionality developed by the Program
• Manages functional incidents and service requests through full lifecycle (through closure)
• Provides technical incident, service request, and problem tickets management oversight and prioritization
• Provides technical solutions leveraging Onesource and/or SAP functionality to drive proper tax determination and reporting
• Provides major incident oversight and communicates status to the business in a timely manner
• Oversees SLA compliance for all workloads and re-prioritizes tickets if necessary
• Understands and assesses the financial impacts of incidents related to disrupted product processes – assisting the business work through complex errors and reconciliations
• Analyzes batch failures/errors and summarize findings in reports to the business
• Advises and assists L2 resources as needed
• Conducts analyses of lifecycle work performed by Product Management Team and IT to identify design flaws and realize process efficiencies