Description:
The Policy & Regulation Advisor works across multiple teams within Service NSW for Business to develop and monitor internal policy and procedures including grant administration.
The role supports customer facing staff to assess and advise on compliance with customer privacy, information sharing and complaint handling requirements.
- Research, analyse and review complex cross-agency government policy and internal governance issues related to small business, identifying emerging issues, developing evidence-based options, and recommended solutions to resolve problems and mitigate risks
- Provide expert policy advice and information to relevant stakeholders to facilitate the appropriate interpretation and implementation of policies and support Agency and/or Government policy initiatives
- Build and maintain relationships with key stakeholders, facilitating their engagement in, and contribution to, the identification and development of policy solutions and to inform policy decision-making
- Monitor, evaluate and report on the development and/or implementation of policies to identify issues and ensure the achievement of desired outcomes
- Mentor and guide policy officers and support staff, ensuring compliance with governance and quality requirements, to successfully deliver policy priorities and initiatives
- Prepare correspondence, written reports, publications, and briefs, that are informative and aligned with agency requirements, to respond to Agency and/or Government requests
- Provide support and coordination of the Branch’s communications, human resources and procurement activity, including record maintenance and governance
- Ability to develop and maintain stakeholder and customer relationships
- Strong communication skills with the ability to inform and influence stakeholders