Operations Scheduler

Description:

Allied Moving Services, is a leading global provider of removals and relocation solutions, with services in more than 40 countries and approximately 5000 employees. The Company has an extensive network of agents and other service providers and conducts more than 365,000 relocations/removals per year.
Reporting to the Operations Manager, you will be responsible for liaising with customers and employees to ensure the smooth and efficient running of the Operations Department along with administering the clerical functions and allocation of labour. Further to this, you will undertake the following daily tasks:

• Schedule branch removal activities, ensuring that all parties are fully communicated to
• Brief drivers & crews on removal requirements and direct all related activities
• Ensure all run sheets are completed and distributed
• Control all documentation through the Operations department
• Liaise with clients and debrief crews to ensure all activities are satisfactorily completed
• Ensure maximum client satisfaction and day to day problem solving
• Preparing relevant Operations and Customer Service reports
• Reconciling manifests in/out of Melbourne branch
• Directing and overseeing relevant Depot functions in conjunction with other Operational staff

Who Are We Looking For?
This position is well suited to a highly organised individual, who enjoys working with a variety of staff and customers, and seeks to exceed customer expectations. The successful applicant will be motivated to achieve maximum efficiency for the Operations team and demonstrated strategic & problem solving ability to adjust planned schedules when potential changes occur. The successful applicant will preferably have the following skills and attributes:

• Removals experience highly desirable (not essential)
• Demonstrated leadership and delegation skills
• Ability to work as part of a team and autonomously
• Excellent customer service skills
• Enjoys working in a challenging, fast paced environment
• Good verbal & written communication skills