Operations Manager

Description:

As °CRYO Australia Operations Manager you will be a master of efficiency and responsible for improving sales process, as well supporting, training, enabling our wellness centers operations teams to be more productive in reaching targets and sustaining business growth. Operations Manager will supervise and work closely with Franchise Director and each °CRYO Branch Manager supporting, controlling, and leading the team to success. Retail operations starts from leading management, sales strategies, process control and improvements, trainings, data handling, changes implementation, to customer satisfaction and increased client retention.

Requirements

• Operations background in wellness, fitness, beauty, or medical industry

• Bachelor's degree in operations, business management or related field

• Strong knowledge of PNL, KPI, CRM, POS, and other management systems

• Previous experience in reaching sales targets and operations control

• Excellent interpersonal skills and communication in English

• Customer focused, strong analytics and reporting expertise

• Ability to multitask and effectively manage operations team

• Strong organizational skills and attention to detail