Operations Coordinator

Description:

Reporting to the Operations Manager, the Operations Coordinator (OC) plays a pivotal role in providing hands-on leadership to help individuals achieve their goals. The OC efficiently coordinates with participants, support workers, and stakeholders to deliver informed, strengths-based, person-cantered, culturally competent, and recovery-focused support. This role serves as a crucial link between the team responsible for service design and delivery and the Operations Manager, who oversees the development and delivery of our services.

Key Responsibilities:

• Develop NDIS service agreements and schedule supports tailored to participants' funding requirements and support needs.

• Effectively communicate with participants and stakeholders to identify their goals and support needs.

• Provide participants and stakeholders with comprehensive information on eligible support opportunities to promote choice and control.

• Offer coaching and guidance to establish and maintain support services that empower individuals to lead dignified lives in the community while retaining control over their support and services.

• Ensure compliance with privacy and data recording requirements, both legislative and organisational.

• Manage, source, and organise all information and records related to ACCS clients.

• Develop and maintain an updated knowledge of relevant sector and internal service pathways for the benefit of clients.

• Collaborate with other teams, both internal and external, to identify barriers and ensure effective service operation.

• Prepare performance reports that reflect progress toward performance targets and KPIs, promptly identifying barriers to service delivery.

• Cultivate a safety-focused culture, ensuring a secure environment for participants, stakeholders, and colleagues.

• Promote a clear vision of service quality, continuously reviewing and monitoring quality while driving innovation and improvement.

• Provide necessary internal and external reports.

• Perform support work when required.

Skills, Experience, and Qualifications:

• Diploma/Certificate in Business, Community Services or a relevant qualification or experience.

• NDIS worker screening check or willingness to apply for one.

• COVID-19 Vaccination Certificate.

• Smartphone with the ability to install apps.

• Current first aid/CPR certificate or willingness to attain one.

• WA Class C Driver's license.

• Strong interpersonal, communication, and negotiation skills, with the ability to build relationships with a diverse range of stakeholders.

• Knowledge of and/or experience in implementing procedural changes.

• Ability to analyse processes and make recommendations for procedure development and process improvement.