Operational Analyst

 

Description:

Operational Analyst Remediation

 

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.

 

See yourself in the team:

 

The Chief Data and Analytics Office (CDAO) is responsible for leading the delivery of world-class data, analytics and technology capabilities to improve the financial well-being of our customers and communities.

 

The Remediation team is responsible for remediating our retail customers in a fair, transparent, efficient, timely and consistent way; in a manner that protects the fair and efficient operation of the market and engenders confidence in our products and services.

 

What you will do:

 

We are looking for someone who has a blend of strong technical abilities, problem-solving skills and the ability to effectively communicate insights to our key stakeholders.

 

As an Analyst, you will be accountable for supporting and delivering technical pieces of work within DDS Remediation.

 

End-to end ownership and delivery of data-driven remediation project

 

You will be accountable for end-to-end delivery of remediation projects by building analytical solutions and data models which would support timely closure of remediation items. This means you’ll be comfortable with ambiguity and apply your technical knowledge (SQL) and experience to identify approaches and solutions. You will deliver insights and effective analytical models to a high quality and in a timely manner, while ensuring they are meaningful to all parties involved. You will also be familiar with working in a fast paced environment and are able to adapt and learn for any given business problem.

 

Delivery of Customer remediation investigations and analysis

 

You will excel at the delivery of quality analysis and investigation of issues and Incidents related to incorrectly charged fees or interest due to bank error. You will be able to investigate each product within the suite of RBS manufactured and distributed products across Home Buying, Everyday Banking, Deposits, Credit Cards and Unsecured Lending.

 

Actively contribute to the team culture and relationships with our stakeholders

 

You will actively contribute to the collaborative culture and thrive in a high performing team. You will leverage your own knowledge and skills to proactively offer suggestions and create the best outcome for our customers. In addition, you will also support business leaders to embed analytics in everyday business, as well as be their trusted advisor by providing deep insights and proactively offering solutions.

 

Develop high quality insights and communicate effectively

 

You are able to present and visualize data and insights in meaningful, creative, and compelling ways that builds the team brand. You’re able to translate complex analysis and insights into key messages to be presented back to the business (e.g. through working groups, demos, formal presentations).

 

About You

• Have intermediate/advanced SQL with experience working on Teradata
• Have experience with data analysis tools such as Python (preferred), R, SAS, SPSS, Hadoop (desirable)
• You are analytical and a forward thinking problem solver, highly capable of working proactively within a team, leading by example, managing multiple projects simultaneously while navigating through ambiguity.
• You have the resilience and adaptability to work in a fast-paced project environment
• You are enthusiastic, self-motivated and focused on continuous improvement.
• You enjoy share knowledge with other analysts across the team to cross-pollinate and lift the skillset across the team.
• You are able to proactively identify and understand, openly discuss and act on any current or potential risks.

 

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.y