Description:
We are looking for a highly motivated, well-organized, and experienced national accounts manager to develop and grow Otis’ national accounts across Australasia. The position is located in Sydney, NSW.
You will be responsible for day-to-day management and for coordinating all cross-functional parties and internal and external stakeholders to deliver the customer plan and achieve business objectives.
The candidate will continue to build and maintain strong relationships with existing clients and develop new ones based on the company's strategic direction. In this role, you will be reporting to the Director for Service Sales and Marketing.
Your Key Responsibilities
Customer
- Be a positive representation of Otis for existing and prospective national customers and maintain relationships with top decision-makers
- Deliver and support product service offers in line with the Company's marketing strategy.
- Building a highly engaged workforce through leading by example a culture of accountability, integrity, client awareness, team spirit, ownership, and reliability, as evidenced by an arrested attrition rate and a year-on-year improvement in Employee Engagement scores.
- Continually seek to improve the provision of products/services to national customers.
- Timely coordination, preparation, and submission of monthly reports as requested by thoroughly collecting, analyzing, and summarising information.
- Further develop a solid understanding of vertical transportation technology and how it relates to maintenance provision
- Positively influence the Customer's perception of Otis through a strong customer service focus.
Financial Performance / Growth
- Increase share of segment by securing extended business opportunities in existing customers. and share of the segment by securing new business opportunities
- Negotiate commercial terms (in line with strategy); legal matters (Legal counsel); Customer commercial terms (in line with strategy) and promotional campaigns (local & national in line with channel strategy)
Operational Excellence / Key Performance Metrics
- Pipeline Management
- Win-to-bid ratio
- Margin analysis – Monitor contract performance and address negative margin performances
- KPI and portal compliance performance against contract
What You Will Need To Be Successful
- Have a Bachelor’s or Master’s degree in Business, Sales and Marketing, Engineering or equivalent.
- Experience working within a large, matrixed company environment and proven sales track record for developing and selling large deals.
- Sales experience within the Lift, Fire Security, or Engineering industry will be preferred.
- Strong verbal and written communication skills.
- Have exceptional time management skills and possess strong organizational abilities.
- Highly organized and structured, able to deal with multiple tasks and competing priorities.
- Excellent attention to detail and results-driven.
- Good knowledge of using technology, including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management) to analyze data and trends.