Description:
Reporting to the Team Leader - Inbound, the Move Management Consultant is responsible for coordinating the E2E process of the imports process in an efficient and timely manner for our consumer clients.
Key Responsibilities Include
- Receive and register all import documentation into relevant systems and forwarded to clients and/or appropriate internal and external stakeholders
- Proactively communicate with clients at all times
- Closely monitor shipment arrival schedules and ensure early reporting to Customs
- Professional liaison with sister companies, franchises, partner agents, agents, Customs and Quarantine Authorities, shipping companies and other commercial entities all times
- Communicate and arrange the delivery of household goods.
- Administration and maintenance of all Import files
Who are we looking for?
Skills
We are seeking an efficient and highly organised individual who will take pride and ownership of their role. The successful candidate will possess the following skills and capabilities:
- Demonstrated experience in a similar household goods, imports coordination, international freight movement or customer service role
- Excellent interpersonal skills with the ability to maintain strong relationships with a variety of internal and external stakeholders including clients
- Ability to work as part of a team, as well as managing their workload autonomously.
- Have the drive to take on new challenges and develop skills to support the wider team and service delivery to customers.
- Possess strong customer service and communication skills
- Be a self-starter with initiative and have the drive to succeed
- Be highly organised with effective time management skills to manage multiple caseloads at a single time across a number of different clients
- Strong attention to detail
- Articulate written and verbal communication skills