Member Services Consultant

Description:

• 3 x permanent full-time roles available
• Start date - October 11th. We are ready for you!
• Monday - Friday hours

About Us

There aren't many organisations in Australia that can lay claim to such a long history or to being Australia's first registered health fund, but we can. rt health fund is a not for profit organisation that provides health cover to transport and energy industry employees, and continues to grow today to ensure we provide simple health insurance solutions and great value to our members.

What we're offering

• 3x permanent full-time positions in Surry Hills, Sydney
• Start date - October 11th
• Monday - Friday hours

About the role

rt health is looking for Member Services Consultants to join our Member Care team. The purpose of the role is to be the first point of contact for all members and other stakeholders when they contact the Fund by either phone or email.

Some of the daily duties and responsibilities include:

• To assist current and potential members in all forms of member communication
• Liaise with other team members to ensure member inquiries are resolved at first point of contact or within one business day
• Deal with correspondence in a timely and accurate manner
• Provide a high level of professional customer service
• Undertake training, development and multi-skilling as required
• Ensure knowledge is maintained in all aspects of health insurance legislation to ensure compliance with the industry code of conduct
• Develop and maintain comprehensive knowledge of the fund's products, operations, services, rules and benefits

Requirements

The successful candidate will possess multiple of the following:

• Previous experience in a similar role
• Exemplary customer service skills
• Well developed written and verbal communication skills
• Ability and willingness to learn the products, operations, rules and benefits
• Problem solving skills

What's next?

If you think this role is for you, then please click the 'Apply Now' button and attach your resume.

In return, we offer a good work/life balance, a range of benefits such as discounted health insurance and a friendly, fast-paced working environment.