Member Engagement Officer

Description:

At RACQ, we value diversity and encourage individuality. We are committed to ensuring an inclusive work environment, offering flexible workplace supports and reasonable adjustments to ensure equal access and opportunities for everyone.

Join our Member & Community Engagement team as aMember Engagement Officer, where you'll be the first point of contact for our members on the phones, offering tailored solutions across our range of products and services. Your role is pivotal in shaping the member's experience and maintaining lasting relationships.

Key Responsibilities
 

• Engage members with empathy and understanding, focusing on their unique needs.
• Communicate effectively to understand and meet member expectations.
• Maintain up-to-date knowledge of RACQ’s products, services, and policies.
• Contribute to a positive team culture, demonstrate support and empathy for colleagues.
   

About You
 

• Passionate about customer service, if do not have experience, we are willing to work with you to train and upskill
• Excellent communication skills, with a focus on listening and problem-solving.
• Have a drive for excellence and thrive when working in a fast-paced environment
• Minimum of a Year 12 High School Certificate.