Medical Receptionist And Administrative Assistant

Description:

We are seeking candidates to work in a dynamic, fast-paced environment as a Medical Receptionist and Administrative Assistant. The role will be responsible for the provision of high-quality administrative support services to general and specialist practice clinicians in their clinic rooms. You will work as part of a team to ensure a high-quality patient experience and work with clinicians enabling them to a run an efficient and professional practice. The role requires a firm commitment to excellent customer service and patient-centred care.

Key accountabilities include:

• Provide administrative support and liaise with patients in person and over the phone

• Manage patient appointments with clinicians

• Ensure patients are billed in an accurate and timely manner

• Update and maintain confidentiality of patient records

About You

You will be an enthusiastic and professional individual who enjoys interacting with customers/patients to provide excellent customer service in each and every interaction. You will have previous reception and administration or customer service-related experience. You will enjoy working in a lively environment with excellent organisational skills and the ability to prioritise work while maintaining a high level of accuracy.

If you are proactive in nature and appreciate working with patients, looking for an opportunity to work for a unique healthcare organisation with exposure to work in a multidisciplinary environment, then you will thrive in this role!

About Us

At

MQ Health

we unite the best clinicians, the most qualified researchers and the most dynamic teachers to lead the development of health and medical education and practice in Australia. We are Australia's first fully integrated university-led health sciences centre, combining excellence in clinical care with teaching and research. MQ Health brings together Macquarie University Hospital, MQ Health Clinics, and the Faculty of Medicine and Health Sciences.

MQ Health's integrated approach delivers holistic patient care and treatment informed directly by world-renowned research and continuous learning for improved patient outcomes, enhanced student experiences and more and better research.

Key Accountabilities include (but not limited to):

• Greeting and assisting all persons arriving at the clinic

• Providing customer service, making appointments and answering enquiries from patients and medical practitioners

• Scheduling patient appointments in line with the requirements of each clinician

• Ensuring accurate data entry of patient information into the patient management system

• Organising patient surgical/hospital quotes

• Assist clinicians in managing their inpatient hospital work

• Preserving confidentiality and privacy of all patient information and records

• Ensuring patients are billed and receive receipts in a timely manner

• Processing Medicare and Private Health Fund billings

• Monitoring and ordering supplies as required

• Organising room repairs with MQ Health/MUH facilities teams in a prompt manner

• Attending to general housekeeping duties in reception, kitchen, bathroom and waiting areas

• Communicating, liaising and coordinating duties with other administrative and reception staff in the clinic and throughout other MQ Health and affiliated clinics

• Opening and closing the practice in accordance with procedures

• Collection/sorting of incoming mail and coordination of outgoing mail

• Checking and replying to emails in a timely manner

• Reconciling end of day cash/EFTPOS and undertaking associated banking tasks