Description:
NSW Department of Customer Service is looking for Medical Panel Officer.
In This Role You Will
- Provides supervision, performance management and guidance to the panel of independent medical assessors who determine workers compensation and motor accidents disputes for the Personal Injury Commission.
- Supports medical assessors with their use of the digital dispute management system.
- Leads the recruitment, onboarding, education, training and quality improvement program for medical assessors.
- Contributes to the development of processes, procedures and guidance material that assists medical assessors execute their decision-making functions.
- Engages with the case management functions to ensure quality and efficiency of medical dispute resolution.
- Provides internal support to case management divisions
To Be Successful In This Role You Will Demonstrate
- You have knowledge and experience in personal injury claims management, case management or dispute resolution
- You have a strong eye for detail and have experience applying complex legislation, guidelines and rules to ensure quality outcomes
- You have strong stakeholder engagement and management skills
- You are a constructive and productive team member who can also work independently when required
- Strong writing and communication skills
- You are able to work flexibly and adaptably to respond to changing priorities