Description:
Purpose of the role
- Coordinate and oversee the operation of the marking center and all marking activities.
- Develop, update, and maintain comprehensive documentation for marking operations.
- Recruit, train, and manage casual staff for professional marking projects, marking center support, and help desk operations.
- Ensure all marking projects are executed with the highest quality standards and completed within established timelines.
- Provide regular progress reports and support the Project Team as needed.
- Organize the recruitment process and assist in managing expert marking and invigilation projects.
- Supervise helpdesk operations and ensure efficient issue resolution.
- Develop training guides and facilitate user training sessions on marking operations.
Key Accountabilities
Marking Operations
- Manage marking operations for each project from initiation to completion, including preparing project schedules, allocating space, resources, and support functions.
- Recruit and train staff to support marking operations.
- Oversee the recruitment and training of markers (Professional and/or Expert), including supervisors and senior markers.
- Supervise teams of markers and senior markers, including creating rosters, approving timesheets, and conducting training and inductions.
- Ensure all marking projects adhere to schedules while maintaining required quality standards.
- Monitor marking progress through reports, adjust schedules as necessary, and ensure all quality requirements are met.
- Contribute to post-project reviews and recommend improvements.
- Establish and maintain procedures for all projects.
- Ensure compliance with health, safety, and security policies at all times.
- Undertake additional duties related to the daily operations of marking projects as required.
Challenges
- Adapting to frequent changes and managing multiple tasks simultaneously in a dynamic environment.
- Managing the complexities of supervising casual staff with diverse backgrounds and needs.
Essential
Candidate Experience, qualifications and skillset
- Relevant office experience in a fast-paced environment.
- Proven ability to coordinate multiple projects and resources effectively.
- High proficiency in MS Office applications, including Word, Excel, PowerPoint, and Outlook.
- Strong communication skills (written and oral) with the ability to engage with diverse audiences.
- Demonstrated experience handling confidential matters with discretion.
- Proven ability to work independently with high levels of ownership, attention to detail, initiative, and multitasking.
- Experience managing requests from a diverse range of internal stakeholders.