Marketing Recruitment Assistant

Description:

About the role
The Marketing and Recruitment Assistant is a member of the Student Recruitment team. They are responsible for supporting team members to actively promote RMIT courses to future students through enquiries (email, phone, chat and face to face), large scale events, campus tours, physical and virtual presentations, school and career expos and the Tertiary Information Service (TIS).

The Marketing and Recruitment Assistant will support administrative processes and procedures and work on major projects and events under the leadership of the Student Recruitment team including Open Day. This role will assist with planning, implementing and delivery of current and new initiatives to drive enrolments for the university.

The position also involves extensive driving and regular after hours work.

To be successful in this position, you’ll have:

• Communicate with prospective students one on one or in groups, about courses, positive student experiences and the benefits of studying at RMIT. This may be in the form of formal and informal presentations, at physical or virtual events.

• Answer enquiries from stakeholders and giving general course information through face to face, phone, chat and email or virtual interactions.

• Provide assistance in coordinating and attending large student recruitment events such as Tertiary Information Service (TIS) events, the Career Advisers Seminar/Briefings and Open Day.

• Problem solve and troubleshoot stakeholder enquiries in an efficient and effective manner.

• Assist in maintaining a Customer Relationship Management (CRM) system database, and administration processes.

• Actively contribute as a member of the Student Recruitment team, this may include processing RMIT booking requests, assisting with publications, reporting, marketing and other daily administrative duties such as answering telephones, checking voice messages and responding to emails in a timely manner.

• With the support of the Student Recruitment team, manage or collaborate on projects which encourage future students to apply for an RMIT course.