Manager Student Operations

Description:

In this role you will be the operational lead for the central enrolment and progression activities for students from when they first enrol, right through to their final graduation. You will pay a critical role in contributing to students’ seamless progression through their degrees.

This role is a great opportunity to lead a team of high-performing professionals with a tertiary education industry leader at the main campus located in the beautiful city of Wollongong.

Do you see yourself in this role? You will receive :

• Opportunities for ongoing training development, and mentoring, including options to apply for study sponsorship and leave (for qualifications related to your role)
• A generous 17% superannuation package with competitive benefits
• Flex leave
• Option to work from home two days per week (once training is complete and based on business needs)
• Opportunities for upwards career movement within the organisation
• Salary packaging options are also available and include motor vehicle leasing and gym memberships.

As the Manager of the Enrolment & Progressions Team, you will do important work that helps UOW achieve its mission to provide a first-class experience for its students. In a normal work day you will:

• Review the team caseload and set work priorities for the day, week, and month
• Plan and prepare for upcoming activities based on the annual operational plan
• Work with other staff within the team and across the University to problem-solve escalated and complex enquiries and cases
• Work with the Senior Manager on projects and improvement initiatives to streamline operations and improve the student experience
• Review and create standard operating procedures and policies
• Participate in meetings, working groups, and committees to provide advice to stakeholders on enrolment and progression matters
• Engage in leadership and coaching conversations with the team