Description:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Short Description
Infosys is seeking a Manager of Client Services. The Manager-Client Services is responsible for all client interfaces within the assigned account scope. The MCS works together with their manager (Senior MCS/Group MCS) to build an account plan and is responsible for client management based on the account plan.
Qualifications
- 10 years + experience in a Middle and Senior-level consulting client-facing role or account manager leadership role
- End to end account management including account forecasting, budgeting, operations and overall P&L
- Strong Client Relationship Management; engage with Head-offs, Director level clients
- Backgroud in managing client engagement in a Global delivery model and drive solutions and financials decisions with offshore teams.
Job Responsibility
- makes proactive proposals to client in line with account strategy
- Engage the relevant internal Infosys teams and service lines team for developing solutions..
- Handle risks and issues related to the account, including delivery oversight
Required Skills
- Strong sales/relationship management/account management experience
- Track record of interacting and building relationships with Head-offs/Directors/CXO level client contacts
- Significant business development and project management experience
- Experience in the financial services, Technology platforms, Security, Service management and DevOps
- Strong Global Delivery Model experience
- Have the ability to position industry insights as they pertain to client needs & requirements
- Deeply understand their client’s business challenges, and provide thought leadership in addressing these issues
- Experience in Technology Consulting for clients
- Hands-on experience with proposal creation and leading proposal presentations
- Strong leadership, interpersonal, communication and presentation skills
- Wide variety of IT and business consulting engagement experience
- Commercially savvy/understands contracts, MSA , Multiple pricing models
- Strong Negotiation skills.
Preferred Qualifications
- Knowledge of industry specific go-to-market solutions
- Good understanding of industry specific business issues and drivers
- Experience managing large multi-location consulting engagement teams