Manager

Description:

Avenues Australia is a leading disability services provider providing quality support for people with a disability in Western Australia. We act as our client’s primary NDIS Service Provider, helping them activate and connect to the right services so they can achieve their identified goals. We provide sustainable and quality services that meet the needs of people with all disability types and complex needs.

We provide NDIS navigation and administrative services. These include:

• Support Coordination
• Psychosocial Recovery Coaching
• Plan Management 

For more information about our services visit our website on www.avenuesaustralia.com 

Manager - Support Coordination

Avenues Australia is currently looking for a full-time or part-time Manager of Support Coordination in an initial 12 month contract, and possibility for on-going employment at the end of the contract based on suitability to the role. The Manager of Support Coordination will lead and grow the Support Coordination service at Avenues Australia. Support Coordinators assist participants of the National Disability Insurance Scheme (NDIS) who have a high level of functional needs to reach their full potential. The Manager of Support Coordination will have a proactive, strategic, analytical, and outcome-led approach to lead a team that helps clients build capacity and chart a path to independence in order to live a full and contributing life. The ideal candidate will have an excellent understanding of the disability sector within the context of the NDIS and the market-driven provider system. 

Responsibilities 

The Manager of Support Coordination is responsible for supporting the ongoing development of the Support Coordination service within Avenues Australia and all strategic deliverables and leadership related to this service. 

Support Connection and Coordination

Manage a small team that: 

• support clients and carers to understand their NDIS plan, goals, and objectives; 
• works closely with clients to identify their needs, personalise support and ensure they are receiving appropriate services;
• promotes and fosters independent decision-making, including choice and control;
• demonstrates skills in researching information and developing effective and innovative support options;
• coordinating and liaising with service providers, and reviewing goals and jointly determining new ones with the client;
• coordinate the supports in an individuals’ NDIS plan; to ensure maximum value for money is achieved and service obligations are met. 
• coaching to build on knowledge, skills, and decision-making with the aim of greater choice, control, and independence in managing their personal choices; 
• arrange any assessments needed to determine the nature and type of funding required; 
• decide the budget for each support type and advise any relevant plan manager of the breakdown of funds;
• liaise with plan managers and/or NDIS to establish the appropriate claim categories and attribute funds accordingly;
• assist clients to prepare for plan reviews by helping them assess whether they achieved their goals, identify solutions to problems experienced in implementing their plan and consider new goals;