Managed Cloud Services Engineer

Description:

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

The Boomi Managed Cloud Services Team is looking for a Support Operations Engineer with a passion for delivering customer excellence. The Support Operations Engineer is responsible for providing a world class support experience, managing customer expectations, and resolving challenging issues for customers of the Boomi Managed Cloud Service based in Melbourne or Sydney.

Managed Cloud Operations Engineer

The successful candidate possesses the following characteristics:

• Passionate about customer and internal teams engagement and collaboration
• Identifying root cause in areas such as installation, configuration, customization, performance across both infrastructure and application layers.
• Inquisitive and ability to learn and absorb details quickly
• Team player who wants to learn from others as much as sharing knowledge with the rest of the team in structured and unstructured setting

You will:

• Build Boomi Clouds based on predefined configuration via Ansible
• Remote diagnostic technical support of the Boomi Managed Cloud Service.
• Interact directly to customer technical problems/issues related to Networking, Infrastructure and application errors associated with Boomi Clouds
• Recreate, identify and provide input on unique or recurring customer problems.
• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
• Document problems in the support solution database for diagnostics and solution implementation.

Technical Requirements:

• Experience monitoring production application systems, performance optimization, root cause analysis, and advanced troubleshooting
• Experience supporting production Java runtimes (JVMs)
• Intermediate to advanced experience with the Linux operating system (RHEL preferred). High comfort with administering operating system environments at the command level.
• Fundamental understanding of Computer Architectures, Cloud-based technologies, virtual computing and networking fundamentals (TCP/IP, SSH, NFS or NetApp) .
• 5+ years of relevant experience or equivalent combination of education and work experience in Customer Support or DevOps
• Boomi Runtime Architecture Proficiency and Systems Administration certification