Mail & Archives Officer

Description:

The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.
This role forms part of the Customer Service Centre team, which is made up of the Customer Contact Centre, Customer Information Systems, Print Room, Records Information, Government Information (Public Access) (GIPA) and Mail and Archives, working as a multi-disciplinary team to deliver a broad range of high-quality customer experiences.

Mail & Archives Officer position is to assist the council with mail room tasks, archival projects, customer service and provide records management guidance to staff. This position is located within Mail and Archives team works in collaboration with other business units to support the Council’s mail room and records management. The position also supports the electronic and physical mail services across Council.

On a daily basis you will:

• Action all mail counter enquiries incoming, outgoing and courier consignments
• Action enveloping and dispatching of mail
• Day to day management of incoming mail such as sorting, classifying, indexing, registering, and action using an electronic records management system
• Action file requests
• Action requests using microfilm, microfiche and any legacy systems