Lead Management Specialist

Description:

Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences – big and small, new and familiar – that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships – resulting in strong, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success.

Our Lead Management Team is a key integral department within the International Operations Team. They are responsible for ensuring that our overall lead and account supply is sourced, cleaned and distributed effectively and in alignment with overall Groupon strategy.

As Lead Management Specialist you will be the main point of contact for all Lead Management tasks and projects in Australia. You will be part of the broader Lead Management International Team (which spreads across 11 Countries) in order to share best practice, optimise process flows on account assignment to the sales teams, supervise data accuracy in our CRM, and will be responsible to ensure all processes are adhered to and maintained in your region.

A key part of this role is support to the Sales Team, provide continuous feedback and exchanges with Sales Managers, and identifying supply gaps and region specific opportunities, in collaboration with the International Sales Operations Team.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that make a meaningful impact in growing local businesses. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

What you’ll be responsible for:

• Act as first point of contact for Lead Management activities, and guarantee compliance to procedures and consistency of processes flows
• Be part of international team in order to share best practises and optimise process flows on account assignment
• Supervise correct accounts allocation to Sales reps by monitoring the behavior of our allocation and assignment logics and escalating any issues to Lead Management Process Manager
• Manage allocation priorities based on business needs, as informed by International Lead Management Manager
• Responsible for Book of Business alignment for Business Development and Account Managers
• Manage ad hoc reprioritization of Book of Business based on strategic initiatives (in collaboration with in-Country Sales Operations Team)
• Perform manual ad hoc account cleaning or adjustments
• Manage flags and cases and supervise data accuracy
• Support with Campaign tags and ad-hoc account identification requests
• Real-time evaluation of bugs affecting algorithms in Country
• Encourage continuous feedback and exchange with Sales Area Managers
• Identify supply gaps and Country-specific opportunities in collaboration with Sales Operations/Sales Teams
• Perform lead injection (mass data upload) for the Country
• Assist in developing, maintaining and adjusting ongoing dashboards and models, for existing staff and new hires

We’re excited if you have:

• Prior experience in a similar role, administration or data entry capacity (Sales support, e-commerce, logistics, marketing or advertising highly desirable) or passionate about building your career in data and looking to grow your career
• Data and detail oriented and strong organisational skills, analytical ability
• Intellectual agility and creativity to respond to changing demands and create new solutions
• You are meticulous in your attention to detail with a proven record of delivering results while juggling multiple projects
• You have an uncanny ability to focus in a whirlwind of change and constant ‘moving goal posts’
• The ability to thrive in a fluid and dynamic ‘roll up your sleeves’ fast-paced environment
• A willingness to take ownership of responsibilities and use initiative as required – a true team player
• Knowledge of MS Word, Excel, Gmail and Google Docs
• Nice to have experience with Teradata, Salesforce and Google Sheets preferred
• Tonnes of enthusiasm and a real passion for online/ecommerce

What’s in it for you?

• Competitive remuneration package on offer
• Autonomous ‘smart office’ work culture
• Birthday Leave to enjoy your day in style
• Company wide Wellbeing Days to focus on you
• Give back with Volunteering Days (2 per year)
• Groupon Bucks & Staff Discount to spend up big and support our merchants
• Recognition awards and celebration any chance we get
• Social Club and team events (even virtually!)
• Paid parental leave if you are thinking of growing your tribe

Interested? We'd love to hear from you!
Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don't take our word for it. Hear from real Groupon team members and learn more about our inclusive employee groups. If all of this sounds like something that's a great fit for you, then click apply and let's see where this takes us.