Description:
Liebherr’s experience, knowledge, and dedication to the highest quality and most reliable technology, makes us a respected leader and a trustworthy partner to industry. We manufacture, sell and service earthmoving machinery, mining equipment, mobile cranes, tower cranes, maritime cranes as well as foundation and piling equipment throughout Australia and New Zealand.
Duties
- Provision of IT Help Desk support services
- Installing and configuring computer hardware, software, systems, servers, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support to the branch (this may be in person or over the phone)
- Keep inventory of all equipment, software, and license users.
- Testing new technology and training users
- Active participation in the implementation of new IT solutions and services
- Provide on-the-job training and mentoring as required
Qualifications & Experience
- 2 years Helpdesk experience
- Diploma in Information Technology is preferred
- Intermediate computer hardware and software installation skills
- Advanced problem-solving skills
- Knowledge in the distribution and disposal of classified data/documents/devices
- Change management and user adoption –Training and designing including e-learning
- Determining customer needs and establishing service solutions and forecasts
- Maintains a positive and optimistic attitude
- Communicates effectively and appropriately with others
- Customer facing service and consultative skills