It Administrator

Description:

Lightspeed is seeking an IT Administrator to join our IT Support team. As a vital part of the team, you will be responsible for providing all Lightspeed employees with the hardware and software they need to perform the best work of their lives.

You will be assisting folks via email, phone, and screen-shares throughout the organization with any technical support issues or questions they may have. Your work will have a direct impact on supporting all Lightspeed employees across our global offices and remote workers. Come and join our 24/7 follow-the-sun IT Support crew.

What You’ll Be Responsible For

• Identifying, diagnosing, and resolving technical issues.
• Providing technical equipment and standard software access.
• Ensuring desk, meeting room, and office setups are in working order.
• Documenting, tracking, and monitoring issues through a service desk.
• Creation of knowledge-base articles and documentation to help employees self serve
• Keeping the IT Asset inventory up to date.
• Contributing to ongoing process improvements by taking initiatives.
• Assisting in administration and maintenance of existing IT systems, and implementation of new IT technologies.
• Assisting in administration and maintenance of AV.
• Assisting in software and SaaS license management duties in order to ensure compliance and cost controls.

What You’ll Be Bringing To The Team

• Excellent customer service skills and a customer-first mindset
• Strong troubleshooting and critical thinking skills
• Previous experience in IT support supporting GSuite and/or O365 administration, Service Desk Platforms & Enterprise Mobile Device Management
• Excellent communication skills, both verbal and written