International Student Administration Officer

Description:

An opportunity for an International Student Administration Officer has become available at Swinburne University of Technology!

The International Student Administration Officer role is a front-facing greeter and responder to students who access student support services from the International Student Advisory & Support team. The main responsibilities of this role include phone and email enquiries, managing appointment schedules, and face to face welcome and customer service for all who access the team.

The International Student Administration Officer role would suit someone with excellent administration and customer service skills.

• Exemplary customer service skills and demonstrated passion for improving customer experience and processes
• Demonstrated cultural and social sensitivity and advanced cross-cultural communication skills
• Ability to remain calm under pressure and always maintain the professional standards of the team
• Demonstrated problem-solving skills and ability to improvise and use initiative to achieve an outcome