International Student Administration Officer

Description:

An opportunity for an International Student Administration Officer has become available at Swinburne University of Technology!

The International Student Administration Officer role is a front-facing greeter and responder to students who access student support services from the International Student Advisory & Support team. The main responsibilities of this role include phone and email enquiries, managing appointment schedules, and face to face welcome and customer service for all who access the team.

The International Student Administration Officer role would suit someone with excellent administration and customer service skills.

• Exemplary customer service skills and demonstrated passion for improving customer experience and processes
• Demonstrated cultural and social sensitivity and advanced cross-cultural communication skills
• Ability to remain calm under pressure and always maintain the professional standards of the team
• Demonstrated problem-solving skills and ability to improvise and use initiative to achieve an outcome
• Completion of a degree without subsequent relevant work experience; or completion of an associate diploma and subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training

Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:
 

• Every Swinburne learner gets a work experience
• Every Swinburne graduate gets a job
• Every Swinburne partner gets a tech solution
• Swinburne is the prototype of global best practice