Insights And Analytics Officer

Description:

We have an exciting role within the Customer Experience division. As the Insights & Analytics Officer, you would be responsible for gathering insights across a range of customer data touchpoints to shape service delivery improvements.

We are looking for an expert to join the Customer Voice team to undertake customer research and shape solutions that generate positive outcomes and make a difference to our customers.

The Customer Experience division provides a wide range of specialist support across NSW Trustee & Guardian divisions including customer advocacy support, service design, business development, marketing, brand, communications and media services.

The Insights & Analytics Officer role is pivotal in helping us to shape our priority customer initiatives and ensuring the delivery of improved customer outcomes that align with NSW Trustee & Guardian’s Customer Excellence Principles.

The role has a strong focus in research capabilities and works collaboratively with internal and external stakeholders to share specialist evidence-based advice, drawing together available data sources, project managing bespoke research projects and analysing feedback to identify actionable insights.