Description:
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and Society to Rise™. We are a USD 5.1 billion company with 126,200+ professionals across 90 countries, helping 1058 global customers including Fortune 500 companies. We are focused on leveraging next-generation technologies including 5G, Blockchain, Cybersecurity, Artificial Intelligence, and more, to enable end-to-end digital transformation for global customers. Tech Mahindra is one of the fastest-growing brands and amongst the top 15 IT service providers globally.
Skills
Key accountabilities
- Review, interpret and respond to detailed user stories/ business requirements specifications (BRS) to ensure alignment between customer expectations and current or future Digital capabilities and the strategic plan
- Provide input to the strategic direction of technology investments to assist in the development of the enterprise architecture and maximise the return on technology investment
- Define and design technology solutions to assist the business in meeting their business objectives including technology solutions and changes to service, process and/or operating models
- Develop and implement technology solutions to ensure solutions are implemented as expected and to agreed timeframes
- Design and delivery projects from inception through functional analysis of user stories/requirements, the approval process for business case development, project execution and
- operational handover to align technological solutions and transform the processes and systems to meet emerging business requirements
- Collaborate with business units and technical experts to develop solutions that meet user stories/ business requirements specifications to ensure alignment between customer expectations and current or future ICT capability
Key challenges
- Identifying system, infrastructure and project interdependencies while balancing competing demands to ensure project deliverables are achieved
- Assessing emerging technologies, the relevance and potential impacts (both threats and opportunities) upon business enablers, cost, performance and sustainability while maintaining the integrity of the service
- Managing complex and sensitive consultations and negotiations with diverse stakeholders, within agreed timelines, given their varying expectations, viewpoints and interests
Essential Technical Skills:
- Working knowledge of a broad range of ICT systems such as Cloud, Windows OS, Virtualisation, Networking, Databases, Middleware, Firewall, Storage etc, and how they relate and inter-operate.
- Detailed level working knowledge of specific technology areas as a subset of the above.
- Ability to provide expert level advice, thought leadership and experience on the technical specifics, known issues, possible pitfalls with SME technologies.
- Understanding and experience of avenues for technical escalation with technologies within a company, partner, vendor ecosystem.