Industry Sales Manager

Description:

* Grow the business (within corporate and agreed objectives) on an annual basis in both revenue and profit margin.
* Maintain key customer contact at multiple levels and functions and identify key decision-makers to ensure customer satisfaction as well as identifying any trends, changes or new opportunities.
* Prepare and conduct product presentations and customer training on request.
* Sell from the existing range of products to both new and existing customers in order to meet assigned growth and sales targets.
* Identify new opportunities and demands for new products.
* Assist the IA Manager, as requested, in the development and establishment of Budgets and Sales Planning, Targets and Objectives.
* Keep abreast with market trends and advise management of any changes in competition, products, pricing or development needs.
* Maintain in good working order and oversee the maintenance of all assigned company assets, such as company vehicle, cellular phone and computer.
* Participate in other activities and provide other information as may be requested.
* At all times represent the Company in a professional manner consistent with the Company's image and corporate responsibility to health, safety and the environment.
* Ensure that activities related to the function comply with relevant Acts, legal demands and ethical standards.

Customer Processes
* Attend customer trials and work with Technical Services / Chemists to commercialize a total product/process package.
* Become an integral part of assigned task teams, created to assist current/new customers in matching a suitable Bostik product to a customer application in order to meet a desired outcome acceptable to the customer.
* Ensure that identified requirements are incorporated into task team activities.
* Develop plans and obtain customer agreement at all stages of commercialisation.
* Logistics
* Assist in the advice and collection of delinquent accounts.
* Handle customer claims in a timely manner and in consultation with management.
* Service customer order and delivery requirements to optimise customer satisfaction.
* Communicate across relevant Bostik functions to ensure correct forecasting, leading to effective stock management and inventory control.

Reporting
* Regularly report on sales activities and sales performance:
* Customer Database Management (CRM)
* Weekly / Monthly planner
* Weekly / Monthly report
* Prepare and submit monthly product forecasts