Description:
Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want.
Let’s talk about the role and responsibilities
- Ability to operate as a Change Manager, directing compliance to process/procedure whilst maintaining progress and communication with all change participants.
- Ability to operate, lead and direct as a Major Incident Manager, whilst maintaining progress communication with the customer
- Liaising with Customers and Resolver Teams to determine priorities, resourcing and timeframes.
- Experience of developing and applying ITSM processes and supporting them as a process practitioners.
- Presentations skills: able to articulate technical and business value/outcomes to varying audiences.
- Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Change Management process. Ability to provide training and guidance to resolution teams.
- Strong written and verbal communication skills and confidence in a client facing role. Ability to build relationships and trust, conduct formal meetings and provide concise reporting.