Description:
Our goal is to become the work management platform of choice for accounting firms across the globe, and our Services team plays a crucial role in ensuring that our customers receive a consistent, high-quality onboarding experience.
Karbon is hiring a full-time Implementation Specialist to help clients succeed in their business goals by implementing Karbon into their firms. This role is not only onboarding new clients but providing ongoing support along with our Customer Success team through bespoke consulting meetings and process improvements.
About This Role
Some of your main responsibilities will include:
- Working with our Sales and Success teams to transition customers from sales to onboarding to account management and growth
- Supporting the Sales team by engaging with prospects to position and explain the value of Karbon's services and solutions
- Project Management - create specific onboarding plans for key customers' product adoption and training, ensuring that our clients actualize the value proposition from their investment
- Supporting and collaborating with a team of experts (Process Consultants, Trainers, and Data Import Specialists) to ensure that our customers are onboarded efficiently and that all metrics and objectives are met
- Responding to customer challenges and feedback by recommending solutions and services to address their needs
- Championing the voice of the customer internally and improving their onboarding and overall end-to-end Karbon experience by relaying insights and product feedback to our Product, Engineering, and Design teams for improvements and roadmapping
About You
Candidates with the following qualifications and experience are encouraged to apply:
- Previous roles as an accountant/bookkeeper and/or onboarding specialist are desirable
- Demonstrable experience managing implementation and successful delivery of SaaS and/or on-premises business solutions
- Effective project management skills including the ability to manage resources on a cross-functional team
- Excellent communication skills — you should be able to explain complex concepts clearly and concisely and give consultative advice to help customers grow their performance
- Professional spoken and written English (fluency in other major languages is a plus but not required)
- Previous experience with Workflow, Accounting, or Project Management software
- Physically based in Australia and able to work Eastern hours
- Prior accounting industry experience a plus