Implementation Consultant

Description:

Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.

Makes Work Life Better™ is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.

How do we make work life better?

• By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
• By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
• By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users

We understand that no matter where you are, choosing a new employer is always one of life’s most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!

Job Location: For this role, we are open to remote work and can hire anywhere in Australia.

Ideal markets for remote work include:

Melbourne, Victoria

Sydney, NSW

Brisbane, Queensland

Perth, WA

Adelaide, SA

About the Position:

The Clocks IC participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support), under the direction of the Project Manager, and leads activities related to hardware clock configuration. Project responsibilities include gathering customer requirements, testing network connectivity, configuring the Ceridian clock solution to meet documented customer requirements, setting and managing customer expectations, working with WFM consultants on related configuration, identifying risks and communicating issues to the Project Manager.

Essential Functions:
 

• Provide Implementation services to customers as they relate to hardware clocks
• Document and validate customer’s business requirements and map to Ceridian clock functionality
• Configure Ceridian clocks to meet customer’s documented business requirements
• Conduct consulting sessions and document with meeting minutes
• Attend internal project meetings and provide status on progress of activities and deliverables
• Provide customers with follow-up consulting and general assistance in areas related to hardware clocks
• Be a “go-to” resource for clocks for both internal and external users
• Contribute to internal Implementation and clocks team initiatives
• Document solutions and contribute to a solutions repository
• Contribute to internal knowledge share; review internal newsletter on a regular basis and respond to questions
• Review internal documentation on a regular basis; be fully versed on new and/or enhanced functionality in each product release 
   

Education/Skill/Experience Requirements:
 

• Bachelor’s degree or equivalent experience preferred
• 2+ years’ experience in a Software Implementation role or 2+ years in an IT consulting role 
   

Technical Skills Requirements:
 

• Proficient in Microsoft Office products
• IP Networking Fundamentals (Basics of TCP/IP, IPv4, IPv6 addressing and subnetting) and familiarity with network infrastructure (e.g. DNS, DHCP, firewalls).
• Experience with software in a SaaS / Cloud computing environment.
• Proficiency in SQL and an understanding of relational databases systems 
   

Functional Skills Requirements:
 

• Customer relationship acumen
• Ability to engage with multiple projects & customers at the same time and manage priorities
• Excellent organisation, communication, and collaboration skills
• Strong analytical skills; demonstrated ability to bring high complexity customer issues to resolution
• Superior communication, organizational, and problem solving skills
• Ability to work flexible hours and a willingness to work on-call if required 
   

Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.