Implementation Consultant

Description:

AlayaCare are seeking an Implementation Consultant (Client Services Associate) to implement our AlayaCare Cloud software and provide training and consulting services to our clients.

Thanks for your interest if you're internationally based, however, we're looking for someone in Australia with the right to work full time for this one.

About AlayaCare

AlayaCare are a fast-growing mature start-up with a presence in Australia, Canada and the United States who are revolutionising the way aged and disability care is delivered. Our software offers a complete technology solution for community and residential care organisations by offering a mix of face-to-face visit solutions and real-time telehealth, whilst streamlining field staff operations and ultimately improving client experiences. Focused on driving better outcomes for the aged care sector, we are driven by our purpose of enabling the care we want our loved ones to receive in the place they call home. We have an open and transparent culture, our teams are highly diverse, and we are committed to a workplace where we all feel that we can be ourselves.

About The Team

Our Implementation Consultants (known internally as Client Services Associates or CSAs) work as part of the Client Services team to implement our software for clients post the sales process, and provide advanced consulting and training activities post implementation. CSAs support Client Services Managers (CSMs) to understand customer needs in detail, build and find solutions to meet these needs, and then ensure the solution is working as expected before our Customer Experience team take over. CSAs are gaining skills and experience to progress to a CSM and lead as consultants on their own implementation projects.

What We Offer

• Open and transparent culture.
• Competitive salary package including company stock.
• Flexible benefits package.
• Health and wellness activities.
• Happy hours and team outings.
• A chance to make a difference in aged and community care in Australia.
• A foot in the door to the rapidly expanding aged and disability care tech industry.
• Flexible work with a mixture of working from home, working in the office and working on customer sites.
• Career progression with a fast-track progression to CSM after 6-12 months.

What You Will Be Working On

As a CSA you will be supporting the Community AlayaCloud CSMs working on multiple, concurrent pieces of work as directed. More specifically, you will be completing tasks such as:

• Working with customers to elicit, understand and analyse processes and requirements.
• Configuring customer database and back-end software parameters to meet customer requirements.
• Supporting CSMs in managing customer communications.
• Providing phone / video conference based and occasionally on-site strategic and tactical consulting.
• Preparing project documents, such as requirements documents and providing training to customers.