Ict Operations Coordinator

 

Description:

With a history spanning over 120 years, we are proud and passionate about the service and support we provide to our clients. As a leading, national medical indemnity insurer to the healthcare profession, we play a significant role in protecting and supporting our clients in their practice of medicine. MIGA provides insurance protection backed by a range of support services, which encompass insurance advice, risk management education, claims management and medico-legal support, advocacy, and peer support. We are a dynamic, multifaceted business seeking a ICT Operations Coordinator, with passion and drive to support the business.

Your new role

This role reports to MIGA’s ICT Manager, and is responsible for:

  • Managing the ICT support team
  • Acting as an escalation point between staff and higher-level ICT support
  • Assisting the ICT Manager with designing and maintaining the Enterprise Architecture and providing technical advice
  • Overseeing the day-to-day operational support and MIGA contracts SLA’s
  • Providing technical support and training for MIGA applications and infrastructure
  • Ensuring effective provisioning, operation, troubleshooting and maintenance of systems and related infrastructure
  • Ensuring that MIGA’s systems and related infrastructure is compliant with Security and Governance frameworks and policies
  • Providing 2IC coverage for the ICT Manager whenever on leave or absent from office
  • Providing regular reporting to the ICT Manager

What you’ll need to succeed

To be considered for this role, you will have:

  • At least 3-5 years working in a technical, management or supervisory role
  • Demonstrated experience with ICT systems and infrastructure at senior level.
  • Demonstrated experience in ICT Service Desk management and to meet SLA’s and customer expectation
  • Ability to identify technical and process gaps and suggest improvements
  • Demonstrated effective team and task management
  • Certification or proficient experience in:
    • VMware or HyperV
    • Microsoft Server
    • Azure and Microsoft 365
    • ITIL
  • Diploma or degree in Information Technology is desirable
  • Experience working in the general insurance industry is desirable.

 

Organization Medical Insurance Group Australia (MIGA)
Industry Operations Jobs
Occupational Category ICT Operations Coordinator
Job Location South Australia,Australia
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 3 Years
Posted at 2023-04-21 3:46 pm
Expires on 2024-12-10