Ict Operations Coordinator

Description:

With a history spanning over 120 years, we are proud and passionate about the service and support we provide to our clients. As a leading, national medical indemnity insurer to the healthcare profession, we play a significant role in protecting and supporting our clients in their practice of medicine. MIGA provides insurance protection backed by a range of support services, which encompass insurance advice, risk management education, claims management and medico-legal support, advocacy, and peer support. We are a dynamic, multifaceted business seeking a ICT Operations Coordinator, with passion and drive to support the business.

Your new role

This role reports to MIGA’s ICT Manager, and is responsible for:

• Managing the ICT support team
• Acting as an escalation point between staff and higher-level ICT support
• Assisting the ICT Manager with designing and maintaining the Enterprise Architecture and providing technical advice
• Overseeing the day-to-day operational support and MIGA contracts SLA’s
• Providing technical support and training for MIGA applications and infrastructure
• Ensuring effective provisioning, operation, troubleshooting and maintenance of systems and related infrastructure
• Ensuring that MIGA’s systems and related infrastructure is compliant with Security and Governance frameworks and policies
• Providing 2IC coverage for the ICT Manager whenever on leave or absent from office
• Providing regular reporting to the ICT Manager

What you’ll need to succeed

To be considered for this role, you will have:

• At least 3-5 years working in a technical, management or supervisory role
• Demonstrated experience with ICT systems and infrastructure at senior level.
• Demonstrated experience in ICT Service Desk management and to meet SLA’s and customer expectation
• Ability to identify technical and process gaps and suggest improvements
• Demonstrated effective team and task management
• Certification or proficient experience in:
  • VMware or HyperV
  • Microsoft Server
  • Azure and Microsoft 365
  • ITIL