Description:
Overview
The Business Analyst (BA) main goal is to understand and communicate the business opportunity and requirements for new systems and system enhancements, by assessing the overall business and information system needs. The BA co-ordinates the design of new IT solutions in order to improve efficiencies and productivity throughout the business.
The BA works with end users, clients, partners and other stakeholders to understand their needs and goals and translate them into definitions, scenarios and quality of service requirements that the development team will use to build or enhance the applications. The BA also sets and manages expectations for the functionality of the system.
This role also delivers help desk service and by providing 2nd level support for support calls to the IT Support Service Desk.
Key Accountabilities
- Understand business processes and business requirements of the customers/partners and other end users.
- Evaluate business needs, and contribute to the design and development of a business solution.
- Ensure that the recommended solution is effective.
- Document and analyse the required information and data.
- Understand the technical design and the specifications as well as client’s, partner’s and end users needs so that they can be transformed into software business applications, solutions and operational requirements.
- Evaluate the information gathered through workshops, surveys and other task analysis activities.
- Communicate effectively with internal users, external clientele and partners to deliver functional requirements.
- Act as an interface between business units, technology teams and support teams.
- Provide strategic and analytical advice to support / enable decision making.
- Provide financial expertise and accounting understanding to contribute and / or facilitate the IT group understanding of user needs.
- Work closely with developers and end users to ensure technical compatibility and user satisfaction.
- Ensure timelines and budgets are met and oversee the implementation of a new system and releases.
- Write / oversight user manuals and other technical documentation as required.
- Provide / co-ordinate training to users of new system or processes.
- Evaluate possible solutions to business issues.
- Generate functional requirement and obtain approval from stakeholders to ensure that they meet business needs.
- Support project management activities and development of IT Project Plans.
Essential Requirements
- Tertiary qualifications in a related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development.
- Ability to evaluate business and information system needs to create IT designs.
- Experience in stakeholder management.