Description:
Our client is a prominent local government organisation in Sydney, committed to building a strong and vibrant city for its residents. They are passionate about delivering exceptional services and fostering a positive and inclusive work environment. This is a unique opportunity to make a tangible contribution to the community and work for a values-driven organisation.
Your Responsibilities
- Design, implement, and maintain effective SuccessFactors processes to streamline HR operations and support business user needs.
- Develop and manage the SuccessFactors reporting suite, drawing data from multiple systems (including Chris 21). You'll also train and support staff to utilise corporate reporting tools effectively.
- Continuously assess opportunities for system and process improvement within SuccessFactors to optimise performance, workflow efficiency, data capture, and reporting.
- Provide exceptional user support, resolving customer issues and developing user-friendly processes to address emerging needs. You'll also be responsible for maintaining and monitoring a log of all issues.
- Stay up-to-date with new functionalities and product releases. Manage system upgrades, updates, and service packs in a timely manner with thorough testing to maintain service continuity.
- Lead project teams to contribute to the strategic objectives of the Workforce Services unit.
- Conduct regular audits and reconciliations of the SuccessFactors system and procedures to ensure exceptional data quality.
- Build strong relationships with clients to understand their HRIS data, process, and reporting needs. Collaborate effectively with IT colleagues to drive optimal system and process design.
- Implement data integrity processes to guarantee accurate data entry and reporting for clients.
- Manage system access and user permissions to maintain appropriate security protocols.
- Establish and uphold coding and naming standards across all modules to ensure data consistency.
- Document, report, and track system issues with the vendor, ensuring timely resolution.
- Implement change control procedures to ensure the SuccessFactors system remains aligned with evolving business needs.