Hr Operations Specialist

Description:

The HR Operations Specialist will assist GHRO (Global Human Resources Operations) Manager to deliver services related to whole employee life cycle event, including on boarding, off boarding, job change and other HR work life cycle movement. The role will support the development of the overall processes and focus on the execution and service delivery. This person will work closely with HR, business at all levels to facilitate successful and smooth cast member experience.

Our ideal candidate is able to execute while managing multiple demands, understands the sensitivities that come with handling confidential information, and are self motivated to take initiative and ownership on issues and manage to resolution. We also hope you love our brands as much as we do and want to ensure that our employees have a magical experience!

Your main areas of responsibility will include:

 

• Demonstrates a working knowledge of the business and takes a consultative approach in anticipating, assessing, and providing creative HR solutions to business priorities.
• Proactively analyses daily work and find opportunity for improvement initiatives and drive enhancement for better cast touch experience.
• Understanding system functionality for Enterprise HR Systems (Workday, SAP, Service Now)
• Consistently respond to cast member inquiries with a high level of professionalism to ensure excellent level of customer service.
• Be able to solve conflict and apply problem solving for complex query and make necessary escalation upon needs.
• Be responsible for delivery services to support employee On-Boarding, Off boarding and other work life cycle events. Administer policy in accordance with compliance and business needs to accurately process numerous types of employee work life events via system transactions
  
   

To be successful in this role, you will ideally have:

 

• Minimum of 3 years’ experience in Human Resources
• Experience with shared services and HR processes preferred
• Proven experience with Workday and SAP is preferred
• Sense of initiative and urgency, with the ability to follow up on outstanding matters efficiently
• Flexibility to adjust to change in a positive, productive manner
• Efficient skills in Microsoft Office and technical aptitude with HR information systems